We understand that information about you and your health care is personal and we are committed to protecting such personal information. We will create records of the care you receive from Providers through our Service. We do so to provide you with quality care and to comply with any legal requirements.
We collect Personal Information about you directly from you or from the Services you receive through the Site. “Personal Information” means information about you that is personally identifiable to you, such as your name, date of birth, social security number, driver license number, government identification numbers, telephone number, email address, financial account or credit card information, and other information that may be used to identify you, including your health information.
The information we collect from you depends on how you use our Service. The Personal Information we collect or maintain about you may include:
As you use the Site, App or the Service, certain information may be passively collected by small pieces of information that a website sends to your browser while you are viewing a website (“Cookies”), navigational data like Uniform Resource Locators (“URLs”) and third party tracking services, including but not limited to:
We may use your Personal Information for the following purposes:
When you register for an Account with us or download the App, we will send an email to the email address you provide and may also send a text message to the phone number you provide. We may also send you marketing emails to encourage you to use our Service again or to tell you about new online services we are launching. You may unsubscribe from these marketing emails at any time.
By giving us your email address and phone number you are agreeing to us sending you emails and text messages. It will be clear to anyone who sees the emails or text messages that the emails come from Jetdoc. Anyone who gets or has access to an email or text that we send to you can read, forward, copy, delete, or change it. This includes people who have permission to read your emails and texts and those who do not.
If applicable, data associated with the Apple HealthKit is used for clinical care and healthcare management. We do not use or disclose HealthKit data for advertising, marketing, or other use-based data mining purposes other than improving health management.
We may also disclose Personal Information that we collect or you provide for the following purposes:
You may request a copy of your Personal Information maintained by us by submitting an access request via email to firstname.lastname@example.org. We may charge you a fee for the costs of copying and mailing your records, as well as other costs associated with your request. Please allow up to thirty (30) days for us to process and respond to your request.
You may amend and update Personal Information that you have submitted through the Site or the App. Requests to modify any information, including any information that exists in Provider notes, may be submitted to email@example.com. Please allow up to thirty (30) days for us to process and respond to your request. Please note that copies of information that you have updated, modified or deleted may remain viewable in cached and archived pages of the App for a period of time.
Our Site, App, and Services may contain links to third party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third party websites. We are not responsible for the information practices of such third party websites.
We understand the importance of protecting your Personal Information and take our security obligations very seriously. We take a number of steps to safeguard the privacy and security of all electronic communications we send to you and that you may send to us through the Site or App. We also take a number of steps to safeguard the security of your Personal Information that we store in our various electronic systems. However, any device or application connected to the Internet is susceptible to a security breach, despite the level of administrative, technical, and physical safeguards employed. This means that there is a risk that unauthorized parties may be able to access and read electronic communications about you or pertaining to the health care services that you obtain through the Service. By using the Service, you agree that you have read, understand, and accept this risk.
You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
Users of our Service must be at least 18 years of age to create an account. Any child under the age of 18 is permitted to use our Service only with the consent of a parent or legal guardian. If we are made aware that a child under 18 has provided us with Personal Information without the consent of the child’s parent or legal guardian, we will delete such information from our systems.
If you have questions about the privacy aspects of our Service or would like to make a complaint, please contact us at firstname.lastname@example.org.